IMPRESSD LAUNDRY SOLUTIONS LLP
 

 

Although we treat every garment or item with the respect and care it merits, our laundry specialists are still only humans.

 

We therefore request that you, our valued customer, carefully review the following terms and conditions. Upon handing your garments to our crew, you must sign the receipt. Your signature will signify your consent to them.

 

    • IMPRESS'D will handle garment(s) or item(s) with the finest techniques available, taking into account their nature and condition.

    • If the garment(s) or item(s) do not include a label with wash and care instructions, IMPRESS'D shall not be held responsible for any harm caused during processing. IMPRESS'D will not be liable for any damages resulting from following the care recommendations in the article.

    • Please keep the original invoice with you and present it at the time of delivery. If not, an identity check will be conducted, and delivery may be delayed. To avoid inconvenience, retain the original invoice. IMPRESS’D will not be held responsible for any such instances.

    • When placing an order, please provide your name, address, and contact number. This will help us identify you in case you misplace your invoice. If you fail to provide this information, we may not be able to assist you with any claims related to IMPRESS'D.

    • Please make sure to check the instructions (whether steam ironing, regular washing, or dry cleaning) and the number of articles listed in the invoice before signing and accepting delivery. This will confirm that you have received the correct item(s) and that they have been cared for according to your specifications. We cannot accept any claims to the contrary, and IMPRESS'D cannot be held responsible.

    • There are no refunds for any payments. All sales are final.

    • The customer's bill must be paid in full only when the processed garments are picked up. Part payment in advance is not accepted by us, and if a customer does so, IMPRESS'D management will not be held accountable.

    • The customer has to collect their garment(s) or item(s) within 7 days of the collection date mentioned in the invoice, after which IMPRESS'D will not be held responsible. Returning the garments after this date will entail an additional charge.

    • Customers shall take delivery of processed garments within 7 days of the invoice date, failing which IMPRESS’D is not liable for any loss, damage, or quality defects of the garment(s) or item(s).

    • The customer must check their garment(s) or item(s) for valuables before handing them to us. We are not liable for any lost items.

    • Customers are requested to count the garment(s) or item(s) and examine their garment(s) or item(s) at the time of delivery. Any issues should be reported to the IMPRESS’D store or authorized delivery champ at the time of delivery.

    • If you are not satisfied with our service for any garment(s) or item(s), you can request a re-process within 24 hours of delivery. Please note that we will only accept garment(s) or item(s) with the original IMPRESS'D process tag for re-processing. If the original tag is not present, we cannot be held responsible for any loss, damage, or quality defects.

    • If you notify us of the claim within 24 hours and if the management approves the claim, we will compensate you up to a maximum of 20% of the actual value of the garment(s) or item(s) or 10 times the processing charge, whichever is lower. The compensation will be paid within 2 weeks from the date of approval.

    • IMPRESS’D is not held responsible for damage to any ornamental or jewellery fittings, sequins, beads, buckles, buttons, hooks, zips, laces, shoulder pads, etc. in the garment(s) or item(s).

    • IMPRESS'D is not liable for natural wear and tear, clothing bleeding, shrinking, or any other changes that may occur during the process. We will take the necessary precautions to prevent these issues if possible.

    • IMPRESS’D will not be held accountable for unforeseen events and circumstances such as floods, fire damage, accidents, and strikes.

    • IMPRESS’D will not be held accountable for the color bleeding of garments following the dyeing process.

    • We do our best to process, clean, or remove stains on your garment(s), but we cannot guarantee complete removal. We understand that your item is important to you, so if we are unsure about treating the stain without causing damage, we will return the item to you in its original condition. Please note that processing charges still apply.

    • At IMPRESS’D, we make every effort to deliver your articles on time. However, if we are unable to do so due to unforeseen circumstances, we cannot offer any compensation or reduction in charges to the customer.

    • For orders with a bill amount less than Rs 150/-, there will be additional charges for pick-up and delivery. 

    • Taxes will be added as applicable.

    • If pickup and delivery orders are to be returned without processing, a charge of Rs 50/- is applicable to deliver the garment(s). Alternatively, the garment(s) can be collected from the store without any extra charge.

    • All communication will occur via SMS, WhatsApp, Email, or the Mobile App. Kindly check all notifications.

    • IMPRESS’D may use the images of your garment(s) or item(s) for promotional purposes.

    • Please be informed that all disputes shall be subject to the exclusive jurisdiction of the Courts in Hyderabad only.

 

 

Payment Terms:
1. Company does not provide printed bills, and invoices will be sent by e-mail or mobile only on registered email id or mobile no.
2. Customer will be charged twice the amount of regular order for any express delivery.
3. Customer has to pay the entire amount after successful delivery of order.
4. For retail orders, customer has to pay by cash only, we accept debit or credit cards as well, but for that customer has to inform us beforehand.
5. Customer can buy a prepaid plan for which amount can be paid by cash or cheque. In case customer choose to pay by cheque, plan will only be effective after realization of cheque.
6. Tax will be charged over and above the rates mentioned in the website.
7. Prepaid plans are valid only at the location where the customer was at the time of buying the prepaid plan.
Cancellation / Refund Policy:
1. Any extra amount paid by customer for retail order can be refunded by the company if customer ask.
2. Balance available in “Prepaid” plans are non-refundable and can not be transferred to any other customer.
3. User can cancel at any time before actual pick-up. No cancellation charges will be levied
4. In case company deny to process any article because of any reason, the order amount for that article will be refunded to retail customer or will be added to prepaid balance for prepaid plan customer.
5. If customer wants to cancel the order because of any reason, then the request for cancellation has to be placed within 2 hr of pickup of articles.
6. Once order is punched and processed, order can’t be cancelled.
Coupons & Discounts:
1. Coupon can only be applied by customer using https://Impressdlaundry.turnsapp.site/ on available platform.
2. Once order placed and invoice is generated coupon can’t be applied.
3. Customer has to pay the entire amount after successful delivery of order.
Privacy Policy:
1. Company never sell your personal information like phone number, address or email id with any third party.
2. Company may hire other companies to provide limited administrative and communication services on companies behalf, such as hosting sites, the processing and delivery of mailings, providing customer support, or providing credit card processing services. Company has the right to disclose your Personal Information to these third party companies for the purpose of administering and maintaining the Site and App’s features, functions and operations. Those companies will be permitted to obtain only such Personal Information as necessary for them to deliver the respective services, and we do not authorize these companies to use your Personal Information except for the sole purpose of providing those services requested by us.
Changes To the Agreement:
1. The above mentioned information is liable to change at any time without any prior notice.
Company shall not be liable for any loss incurred.
All disputes are subject to jurisdiction of courts located in Hyderabad
For any complaint / query please contact us at support@turnsapp.com